FAQs.

  • How can I benefit from your services? Our services can help you improve your trading performance, enhance your trading skills, automate your trading process, access reliable and regulated brokers, and diversify your trading portfolio.

  • How can I choose the best forex services for me? Choosing the best forex services for you depends on your trading goals, preferences, budget, and risk appetite. You should do your own research, compare different options, read reviews and testimonials, and test the services before you buy them.

  • How can I use your services safely and securely? Our services can involve financial risks, so you should always use them with caution and due diligence. You should only use forex services from reputable and regulated providers, follow the terms and conditions, protect your personal and financial information, and monitor your trading activities regularly.

  • How can I contact you for more information or support? You can contact us anytime via email, phone, chat, or social media. We are happy to answer your questions, provide you with more information, and assist you with any issues or concerns you may have. Our customer service team is available 24/7 to serve you better.

  • Do you offer refunds? Yes we do offer refunds on certain conditions and those include asking for a refund before you receive what you paid for or before using our services.

  • How to install the template?

    Download the files you receive via email, extract them using “winrar or winzip” that means you have to download the winrar or winzip on your pc.

  • Option B: Download “Anydesk” onto your computer and contact @NxLevelTrader to do the installation for you.

  • How long does it take to receive my order?

    In the event that we have too many orders to process you’d have to expect a response within 24 hours based on the number of orders that we process before getting to your order.

  • What platforms are supported by the software on the website? 
    Any software we provide works on laptop, desktop and Mac computers and only MT5 is currently supported.
    • Licensing
  • Any and all MT5 accounts licensed or registered at the requested of the user are lifetime licenses. This means you cannot send us an MT5 account to license for you then request we change it as it cannot be changed. Each MT5 account number can only have 1 license. If you lose access to your MT5 platform you will have to purchase another license.
  • Please note that alll lifetime licenses for any of our products are hosted on servers that are paid for and provided to you at the company’s cost. So  once received, your files become your responsibility. You are responsible in backing them up as we have to clear out any old files from the servers to make space for new files. You are liable to paying a re-license fee of 45% of the total cost of your initial license price should you lose your files and require re-licensing.